Customer Service

Large wall panels are delivered through our regular network across Sydney, the Central Coast and Newcastle, with scheduled deliveries generally on Tuesdays and Fridays. Weekend delivery isn't currently available.

Interstate and regional panel orders need specialised freight, so our team reviews them and provides a delivery quote before the order is finalised. Accessories, selected trims and solar lights can ship Australia-wide by parcel carrier.

• Tell us about any access issues before delivery — narrow driveways, stairs, building or site restrictions.
• Have someone available to receive large panel orders.
• Large panels can't be delivered to PO Boxes or parcel lockers.

Inspect your products as soon as possible after delivery and before installation. If anything is damaged, faulty or not what you ordered, contact us promptly with your order number, photos of the products and packaging, and the quantity affected. Please don't cut, drill or install affected panels first.

We offer a 14-day change-of-mind return period for eligible products that are unused, uncut, uninstalled and in their original packaging. Contact us for approval before sending anything back. Transport costs for change-of-mind returns and exchanges are the customer's responsibility, and original delivery charges aren't refundable.

Our products come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in our policies limits those rights.

Call 1300 721 500 or email info@berara.com.au.