Shipping policy

Last updated: September 2026

At Berara Design, we aim to make receiving your order as simple and convenient as possible.

We offer delivery options for our wall panels, accessories and solar lighting products across Australia. Because our products range from small accessories to long, large-format panels, the delivery method and cost will depend on the product type, order size and delivery location.

1. Australia-Wide Delivery

Berara Design can arrange delivery of our products Australia-wide.

Our regular delivery network for large wall panels currently services:

Sydney
Central Coast
Newcastle

For orders within these areas, we can generally arrange delivery through our regular delivery network.

For large panel orders to other areas of Australia, including regional and interstate locations, delivery may still be available; however, freight arrangements and costs must be reviewed and quoted individually.

Please contact us with your suburb, postcode, products and quantities required, and our team will review the order and provide an appropriate delivery quote.

2. Large WPC & Wall Panel Deliveries

Due to the size and length of products such as our WPC wall panels, acoustic panels, flexible panels and SPC marble sheets, these products may require specialised freight rather than standard parcel delivery.

Delivery costs for large-format products are determined based on factors including:

Delivery location;
Product type;
Panel length and dimensions;
Quantity ordered;
Total size and weight of the order;
Freight and carrier availability; and
Delivery access requirements.

For this reason, delivery charges for large panel orders outside our regular delivery areas may need to be individually reviewed and quoted before the order is finalised.

3. Sydney, Central Coast & Newcastle Deliveries

Sydney, the Central Coast and Newcastle are currently our primary delivery areas for large panel orders.

Our regular scheduled delivery days for these areas are generally:

Tuesday and Friday each week.

Weekend delivery is not currently available through our regular delivery service.

Delivery schedules may vary depending on your exact location, stock availability, order size and transport requirements.

Our team will confirm the applicable delivery arrangements with you.

4. Interstate & Regional Panel Delivery

We can also arrange freight for panel orders to other locations across Australia, subject to freight availability and an individual delivery quote.

Because long panels require specialised handling, freight costs can vary significantly depending on the destination and size of the order.

Before placing a large interstate or regional order, we recommend contacting Berara Design with:

Your suburb and postcode;
Products required;
Panel sizes;
Quantities; and
Any relevant delivery access information.

Our team will review available freight options and provide you with a delivery quote.

5. Australia-Wide Shipping for Accessories & Solar Lights

Eligible smaller products can be shipped Australia-wide using standard parcel delivery services.

These products may include:

Panel accessories;
Selected trims;
Small installation accessories;
Other eligible small products; and
Solar lights and solar lighting products.

These orders may be shipped using Australia Post, Aramex or another suitable carrier, depending on the parcel size, destination and available service.

Shipping charges may be calculated at checkout or communicated to you before your order is finalised.

6. Delivery & Shipping Charges

Delivery is not necessarily a flat-rate service.

Shipping and delivery charges depend on factors including:

Your location and postcode;
Product type;
Product dimensions and length;
Quantity ordered;
Total order size and weight;
Required transport method; and
Delivery access requirements.

For large panel orders, particularly interstate or regional orders, the delivery cost may need to be manually reviewed and quoted by our team.

For eligible smaller accessories and solar lighting products, Australia-wide parcel shipping rates may be available directly through our online checkout.

7. Processing & Dispatch

We aim to prepare and dispatch orders as quickly as reasonably possible.

Processing and dispatch times may vary depending on:

Stock availability;
Product type;
Order quantity;
Payment confirmation;
Delivery location;
Freight requirements; and
Carrier availability.

If there is a significant expected delay with your order, we will take reasonable steps to contact you.

8. Delivery Timeframes

Delivery timeframes provided by Berara Design are estimates unless expressly confirmed otherwise.

Large panel deliveries may have different delivery timeframes depending on the destination and freight provider.

For smaller products shipped through Australia Post, Aramex or another parcel carrier, delivery times will depend on the carrier, service and destination.

Regional and interstate deliveries may take longer than deliveries within our regular Sydney, Central Coast and Newcastle network.

If a significant delay occurs, please contact us and we will assist with investigating the delivery where appropriate.

Nothing in this section limits your rights under Australian Consumer Law.

9. Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Australia Post, Aramex and other parcel deliveries will generally have tracking where supported by the selected service.

Tracking arrangements for specialised panel freight may differ depending on the transport provider.

10. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Please carefully check your:

Street address;
Suburb;
State;
Postcode; and
Contact telephone number

before completing your order.

If you notice an error, please contact us as soon as possible.

Once an order has been dispatched, changing the delivery address may not be possible.

Reasonable additional freight or redelivery costs may apply where incorrect or incomplete delivery information provided by the customer prevents successful delivery.

11. Access for Large Panel Deliveries

Because our wall panels can be long and bulky, customers must ensure that there is reasonable and safe access to the delivery location.

Please advise us before delivery of circumstances such as:

Narrow streets or driveways;
Restricted vehicle access;
Apartment or building access restrictions;
Stairs;
Loading restrictions;
Construction-site restrictions;
Limited parking; or
Other difficult or unusual access conditions.

Unless expressly agreed otherwise, standard delivery does not include installation or carrying products to a particular room or installation location within the property.

Additional reasonable charges may apply where specialised delivery, additional handling or redelivery is required because relevant access conditions were not disclosed before delivery.

12. Receiving Large Panel Orders

We recommend having someone available at the delivery address to receive large panel orders unless another arrangement has been agreed.

Customers should ensure that an appropriate and safe location is available for receiving and storing the products.

Large panels should be handled and stored appropriately before installation to minimise the risk of damage.

13. Inspecting Your Order

We strongly recommend inspecting products as soon as reasonably possible after delivery and before installation or use.

Please check:

Product type;
Colour and finish;
Size;
Quantity; and
Visible condition.

If products appear damaged, incorrect or incomplete, please contact Berara Design promptly.

Where relevant, please provide:

Your order number or proof of purchase;
Photos of the affected products;
Photos of the packaging;
Details of the issue; and
Quantity affected.

Where possible, please do not cut, drill, modify or install products that appear damaged or incorrect before contacting us.

14. Products Damaged During Delivery

If you believe products have been damaged during transportation, please contact Berara Design promptly and provide photographs of the products and packaging.

We will assess the issue and provide an appropriate remedy in accordance with our Returns, Refunds & Replacement Policy and your rights under Australian Consumer Law.

Where Berara Design is responsible for reasonable collection, return or replacement delivery costs under Australian Consumer Law, those reasonable costs will be covered by Berara Design.

15. Missed Deliveries & Redelivery

If delivery cannot be completed because:

Nobody is available where attendance is required;
Access is unavailable or unsafe;
Incorrect delivery information was provided; or
Another customer-related issue prevents delivery,

reasonable additional redelivery or transportation charges may apply.

For smaller orders shipped through Australia Post, Aramex or another carrier, missed deliveries will generally be handled in accordance with the applicable carrier’s procedures.

16. Authority to Leave

Where Authority to Leave is available and requested by the customer, the carrier may leave the order at the nominated location without obtaining a signature.

Customers should ensure that the nominated location is reasonably safe, secure and suitable for the products being delivered.

Availability of Authority to Leave may depend on the product, order size and delivery provider.

Nothing in this section limits any rights or remedies that cannot lawfully be excluded.

17. PO Boxes & Parcel Lockers

Large-format wall panels cannot be delivered to PO Boxes or Parcel Lockers.

Smaller accessories and solar lighting products may be delivered to a PO Box or Parcel Locker where the selected carrier and parcel dimensions allow it.

18. Regional & Remote Areas

We can arrange delivery to many regional and remote locations throughout Australia.

Delivery charges and timeframes may be higher or longer for these locations, particularly for long or oversized wall panels.

Some destinations may also have limited freight-provider availability.

Where specialised freight is required, our team will review the available options and provide a delivery quote before the order is finalised.

19. Change-of-Mind Returns & Delivery Costs

Berara Design provides a 14-day voluntary change-of-mind return period for eligible products in accordance with our Returns, Refunds & Replacement Policy.

For approved change-of-mind returns, colour changes or customer-requested exchanges, applicable original delivery, return transportation and replacement delivery costs are the customer’s responsibility.

Original delivery or shipping charges are not refundable for change-of-mind returns.

This does not affect your rights where products are faulty, damaged, incorrectly supplied or otherwise fail to meet a consumer guarantee under Australian Consumer Law.

20. Australian Consumer Law

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights, consumer guarantees or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Where products are faulty, damaged, incorrectly supplied or otherwise fail to meet an applicable consumer guarantee, the matter will be handled in accordance with Australian Consumer Law and our Returns, Refunds & Replacement Policy.