Privacy policy

Last updated: September 2026

At Berara Design, operated by Berara Pty Ltd (“Berara Design”, “we”, “us” or “our”), we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit beraradesign.com.au, purchase products or samples, request a quote, contact us, interact with our advertising, request an installer referral, or otherwise use our products and services.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services online.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

1. Personal Information We Collect

Depending on how you interact with Berara Design, we may collect personal information including:

• Your name;

• Email address;

• Telephone number;

• Billing address;

• Delivery address;

• Order and transaction information;

• Products, colours, sizes, finishes and samples you purchase or enquire about;

• Quote and enquiry details;

• Project address;

• Project measurements;

• Photos or videos you provide to us;

• Installation enquiry information;

• Trade or business information where you apply for trade or bulk pricing;

• Communications between you and Berara Design;

• Return, refund, replacement and product issue information; and

• Information you voluntarily provide through our website, social media, email, phone or other communication channels.

When you use our website, certain technical information may also be collected automatically, including:

• IP address;

• Browser and device information;

• Cookie identifiers;

• Pages and products viewed;

• Website interactions;

• Shopping cart activity;

• Referral source; and

• Other information about how you interact with our online store.

2. Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the e-commerce infrastructure that allows us to display products, manage orders and operate our online store.

When you browse our website, create or use an account where available, add products to your cart, place an order or otherwise interact with our online store, personal information may be processed by Shopify in connection with providing these services.

This may include information such as your:

• Name;

• Email address;

• Telephone number;

• Billing and shipping addresses;

• Order information;

• Transaction information;

• IP address;

• Device and browser information; and

• Information about your interactions with our store.

Shopify processes personal information in accordance with its own privacy practices and applicable laws.

You can review Shopify’s Privacy Policy for further information about how Shopify handles personal information.

3. Payments

Payments made through our Shopify store may be processed through Shopify Payments or other payment providers made available through our checkout, depending on the payment methods we offer.

Payment providers may collect and process information necessary to complete your transaction, including payment card or account information.

Berara Design does not generally receive or store your complete payment card number when payments are securely processed by our payment providers.

Payment providers may handle your information in accordance with their own privacy policies, security standards and legal obligations.

4. How We Collect Personal Information

We may collect personal information when you:

• Browse our Shopify store;

• Place an online order;

• Add products to your shopping cart;

• Purchase a sample pack;

• Request a quote;

• Contact our team;

• Submit a website form;

• Request delivery or collection;

• Request an installer referral;

• Apply for trade or bulk pricing;

• Subscribe to email or other marketing communications;

• Contact us through Facebook, Instagram or another communication platform;

• Participate in an offer or promotion; or

• Request a return, exchange, refund or replacement.

We may also collect information automatically through Shopify, cookies, analytics tools, advertising technologies and similar technologies.

5. How We Use Your Personal Information

We may use personal information to:

• Process and fulfil orders;

• Process payments;

• Send order confirmations and updates;

• Arrange delivery or collection;

• Communicate with you about your order;

• Provide quotations;

• Process sample orders;

• Respond to product enquiries;

• Recommend suitable products or accessories;

• Help calculate panel quantities;

• Manage customer accounts where available;

• Process returns, refunds, exchanges and replacements;

• Provide customer support;

• Refer installation enquiries to independent installers;

• Manage trade and bulk customer enquiries;

• Detect or prevent fraudulent transactions;

• Maintain transaction, accounting and business records;

• Improve our website, products and customer experience;

• Analyse website and advertising performance;

• Conduct marketing and advertising where permitted by law; and

• Meet our legal, regulatory and taxation obligations.

6. Installer Referrals

Berara Design works with independent installers and can refer customers who require installation assistance.

If you ask us to refer your project to installers, we may share information reasonably necessary for them to assess your project and provide a quote, including your:

• Name;

• Contact number;

• Project address;

• Photos of the project area;

• Measurements, if available;

• Product requirements; and

• Other relevant project information you provide.

Your information may be provided to multiple independent installers so that they can contact you and provide separate quotations.

You can then compare the available quotes and decide which installer, if any, you wish to engage.

Independent installers are separate businesses from Berara Design and may have their own privacy policies and information-handling practices.

7. Delivery & Other Service Providers

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services.

These may include:

• Shopify;

• Payment processors;

• Delivery and transport companies;

• Warehousing and fulfilment providers;

• Independent installers where you request an installation referral;

• IT and website service providers;

• Cloud and data-storage providers;

• Email and communication providers;

• Analytics providers;

• Advertising and marketing platforms;

• Accountants, lawyers and other professional advisers; and

• Government or regulatory authorities where required or authorised by law.

We do not sell your personal information to third parties.

8. Cookies & Shopify Technologies

Our Shopify website uses cookies and similar technologies.

Cookies may be used to:

• Keep our website functioning correctly;

• Maintain your shopping cart;

• Remember preferences;

• Support checkout functionality;

• Understand website usage;

• Measure website performance;

• Detect security or fraudulent activity;

• Analyse customer interactions; and

• Support advertising and marketing.

Shopify categorises cookies and similar technologies used across its services for purposes including functionality, performance, advertising and social media or content functionality.

You can control certain cookies through your browser settings and, where available, through cookie or privacy controls displayed on our website.

Disabling certain cookies may affect the functionality of our online store.

9. Analytics & Advertising

We may use analytics and advertising technologies in connection with our Shopify store.

Depending on the services enabled on our website, these may include services provided by platforms such as Google and Meta, including Facebook and Instagram.

These technologies may use cookies, pixels or similar tools to understand:

• Website visits;

• Products viewed;

• Shopping activity;

• Advertising interactions;

• Traffic sources;

• Purchases or other conversions; and

• The effectiveness of our advertising campaigns.

We may use this information to improve our website, understand customer behaviour, measure advertising performance and show advertising that may be more relevant to potential customers.

The information collected by third-party platforms may also be handled in accordance with their respective privacy policies.

10. Email & Marketing Communications

Where permitted by law, we may use your contact information to send you information about:

• Sales and promotions;

• New products;

• Special offers;

• Sample offers;

• Product launches;

• Trade offers; and

• Other Berara Design products and services.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in marketing emails or by contacting us.

Unsubscribing from marketing does not prevent us from sending transactional or service communications necessary to manage your order, delivery, return, account or enquiry.

11. Social Media

Berara Design may operate accounts on platforms including Facebook and Instagram.

If you interact with us through social media, send us a message, respond to an advertisement or submit information through a social media platform, we may receive information you choose to provide.

Your use of these platforms is also governed by their respective privacy policies and terms.

12. Overseas Processing & Disclosure

Because we use Shopify and other technology providers that operate internationally, personal information may be processed or stored using infrastructure located outside Australia.

Shopify and other providers may use international infrastructure and service providers in connection with operating their platforms.

Where we disclose personal information to an overseas recipient and Australian privacy law applies, we will take reasonable steps required by applicable law in relation to that disclosure.

Where practicable and required, we will identify the countries in which overseas recipients are likely to be located once our applicable service-provider arrangements have been confirmed.

13. How We Protect Personal Information

We take reasonable steps to protect personal information we hold from:

• Misuse;

• Interference;

• Loss;

• Unauthorised access;

• Unauthorised modification; and

• Unauthorised disclosure.

Our online store also relies on Shopify and other service providers for technical infrastructure and security.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet our business and legal obligations.

This may include retaining information for:

• Order and transaction records;

• Accounting and taxation requirements;

• Customer service;

• Returns and refunds;

• Product or warranty issues;

• Dispute resolution;

• Fraud prevention; and

• Other legal or regulatory requirements.

When personal information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it where appropriate.

15. Accessing or Correcting Your Personal Information

You may contact Berara Design if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to or changing personal information.

We will handle access and correction requests in accordance with applicable Australian privacy laws.

16. Data Breaches

If we become aware of a data breach involving personal information, we will take reasonable steps to investigate, contain and manage the incident.

Where required under Australian law, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with applicable data breach notification requirements.

17. Privacy Complaints

If you have a concern or complaint about how Berara Design has handled your personal information, please contact us using the details below.

We will investigate your concern and aim to respond within a reasonable period.

If you are not satisfied with our response and Australian privacy law provides you with the right to do so, you may contact the Office of the Australian Information Commissioner (OAIC).

18. Third-Party Links & Apps

Our Shopify website may contain links to third-party websites or use third-party Shopify apps and services.

Third-party providers may have their own privacy policies and practices.

Berara Design is not responsible for the privacy practices of independent third-party websites or services, and we encourage you to review their privacy policies before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business;

• Shopify or other technologies we use;

• Our products and services;

• Our information-handling practices; or

• Applicable legal requirements.

The latest version of this Privacy Policy will be published on our website and the Last Updated date will be revised accordingly.

20. Contact Berara Design

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:

Berara Design / Berara Pty Ltd

Email: info@berara.com.au

Phone: 1300 721 500

Website: beraradesign.com.au

We will take reasonable steps to review and respond to privacy enquiries and complaints in accordance with applicable Australian privacy laws.